Shipping info

At Roiberd Atelier, every order is carefully prepared and packaged in my workshop in Spain before being dispatched. Below you will find information about production times, shipping options, tracking and international deliveries.

Production & Processing Time

Most Roiberd Atelier products are made to order, meaning that your piece is handcrafted specifically for your order rather than taken from ready-made stock.

For products from our regular collections, production generally takes 2–4 weeks. The estimated production time is indicated on the relevant product page.

Bespoke and personalized products may require additional time depending on their configuration and complexity. Any specific production timeframe will be indicated during the ordering process or confirmed with you before production begins.

Once your order has been completed, it will be carefully packaged and prepared for shipment.

Shipping Options & Rates

EMS Shipping – Free

Estimated delivery time: 5–12 business days, depending on the destination.

EMS shipping is free for all orders.

DHL Express – €15

Estimated delivery time: 3–7 business days, depending on the destination.

DHL Express is available for an additional €15.

Please note that estimated delivery times refer to the shipping period after your order has been completed and dispatched. They do not include the production time required to handcraft your order.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this number to follow the progress of your shipment through the carrier’s tracking system.

You can also access your order information and tracking details through your customer account on the Roiberd Atelier website.

International Shipping, Taxes & Customs

Roiberd Atelier ships internationally.

Depending on the destination, international orders may be subject to local taxes, import duties or customs fees that are not included in the product price or shipping cost.

Any such charges are the responsibility of the recipient. Customs procedures and applicable charges vary between countries, so I recommend checking with your local customs authority before placing an international order if you are unsure about the applicable requirements.

Shipping Delays

Delivery times provided by the carriers are estimates and may occasionally be affected by circumstances beyond our control, including customs procedures, local holidays, weather conditions or carrier-related logistical delays.

If your shipment appears to be delayed, please contact me with your order number and tracking information so I can help you review its status.

Lost or Damaged Packages

If your package arrives damaged, please contact me as soon as possible with your order number and photographs of both the packaging and the product.

If your order appears to have been lost or has not arrived within a reasonable period after dispatch, please contact me so I can review the tracking information and assist you with the next steps.

I will work with you and, where necessary, the shipping carrier to help resolve the situation as quickly as possible.

Contact

If you have any questions about shipping, your order or its delivery, please don’t hesitate to contact me at [email protected].

I’m always happy to help.