Shipping info

At Roiberd are committed to providing a secure and reliable shipping service so that you receive your products in the best condition. Below, you will find all the information related to our shipping policies.

Processing Time

  • In-Stock Items: Orders for in-stock items are processed within 1-3 business days after payment confirmation.
  • Customized Items: Customized items require a processing time of 3-5 weeks due to the crafting and personalization of each product. We appreciate your patience and assure you that it will be worth the wait.
    Shipping Options and Rates:
  • Express Shipping (Free): Shipping via DHL Express with an estimated delivery time of 3-7 business days, depending on the destination. This option is free for all orders.

Order Tracking

Once your order has been shipped, you will receive an email with the shipping confirmation and a tracking number. You can use this number to track your package on the carrier’s website.

Additionally, you have the option to track your order directly through your customer area on our online store.

Taxes and Customs Fees

International shipments may be subject to taxes, fees, and customs charges, which are not included in the product price or shipping costs. These charges are the buyer’s responsibility and may vary by destination country. We recommend checking with your local customs office for more information.

Shipping Delays and Issues

While we strive to meet the estimated delivery times, delays beyond our control may occur, such as customs delays or logistical issues with the carrier. If your order is delayed, we apologize for any inconvenience and appreciate your patience.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately with your order number and a photo of the damaged item. We are committed to helping you resolve any issues as soon as possible.

However, we are not responsible for packages lost or damaged by the carrier.

Contact Us

If you have any questions or need more information about your shipment, please do not hesitate to contact our customer service at [email protected]. I am here to help you and ensure that you have an excellent shopping experience.