I love working on special and unique projects. If you have an idea or design in mind that you don’t see in Roiberd catalog, please contact me to discuss the details and see how I can help create something exclusive for you.

If you have any other questions, feel free to email me at [email protected], reach me via WhatsApp at +34 685 423 689, or contact me through Roiberd social media channels. I am here to help you and answer all your inquiries.

Roiberd products are handmade and customized especially for you, so the production time may vary. Typically, leather items are ready to be shipped within 3 to 5 weeks. Once shipped, the delivery time depends on your location, usually between 3 to 7 business days.

I am very sorry for any inconvenience. If your order arrives damaged or incorrect, please contact me within the first 14 days after delivery. I will be happy to help you resolve the issue as quickly as possible, either with an exchange or a refund.

In case that leather items are customized, I do not accept returns unless the product has a manufacturing defect. However, I want to ensure you are completely satisfied with your purchase, so please feel free to contact me if you have any issues with your item.

I do not accept returns or refunds in the following cases:

1. Customer Size Errors: If the order is placed with an incorrect size due to a customer error, it will not be eligible for return. Please consult Roiberd size guide before making your purchase to ensure you choose the correct size.
2. Gifts from Third Parties: If the order was placed as a gift by a third party, I do not accept returns or refunds. I recommend confirming the choice of item before making the gift.
3. Product Satisfaction Issues: I do not accept returns for personal dissatisfaction with the product. Be sure to review the product description and customization options before completing your purchase to be certain of your choice.

If you have questions about your order or need assistance before making your purchase, please feel free to contact me for help.

We offer shipping to most countries in Europe, the United States, Canada and Oceania. However, if you would like to ship an order to your country, please contact me to offer you a shipping rate.

Once your order has been shipped, you will receive an email with the tracking number and instructions to track your package. You can use this information to follow the progress of your shipment on the courier’s website. Additionally, you will also be able to track your order through your customer account section.

If your order hasn’t arrived or you think it may be lost, follow these steps:

1. Check the Order Status: Review the tracking number provided in the shipping confirmation email to check the current status of your order.
2. Wait for the Estimated Delivery Time: Ensure that the estimated delivery time has passed before considering that the order might be lost. Shipping delays can occur due to unforeseen factors.
3. Contact the Carrier: If the order status is unclear or the package seems to be stuck, contact the carrier with the tracking number for additional information.
4. Get in Touch with Me: If after these steps you still haven’t received your order, contact me at [email protected] or through Roiberd contact form on the website. Provide your order number and details about the issue so I can investigate and assist you in resolving the problem.

I offer free shipping in all orders via DHL Express ensuring a reliable service at no additional cost to you.

DHL is known for its speed and efficiency, especially for urgent and international deliveries. This option ensure that your order arrives on time and in perfect condition, giving you peace of mind knowing that your purchase is in good hands.

At Roiberd offer several payment options for your convenience:

1. Credit Card: I accept payments with major credit cards such as Visa, MasterCard, and American Express, allowing you to complete your purchase quickly and securely.
2. PayPal: You can choose PayPal as your payment method for an easy and secure transaction using your PayPal account.
3. Klarna: We offer the option of deferred payment through Klarna, which allows you to split the total amount of your purchase into three monthly interest-free installments.
   These options are designed to provide you with flexibility and security in your shopping experience. If you have any questions about payment methods, please feel free to contact me.
4. Direct Bank Transfer: a secure option for customers who cannot or do not wish to use electronic payment methods

At Roiberd use the highest quality leathers from internationally recognized tanneries. This ensures that each product is not only aesthetically appealing but also durable and resistant. You can learn more about the types of leather we use and view our catalog in the Our Leathers section.